Getting account information by phone
Use Telecom Service Express - 0800 000 000
Access to:
- Your account information including balances and unbilled calls
- Your mobile included minutes balance
- Tutorials on smartphone services such as Call Minder and Call Waiting
- A wide range of other information about Telecom's products and services
A PIN or not?
The first time you use Telecom Service Express you'll be given the choice of whether you want a PIN or not when calling from home. If you choose to opt-out of having a PIN, anyone calling from your home phone can access your account information, however, calls from any phone not on your account still require PIN verification.
Go direct with Quick Codes
We've introduced Quick Codes so you can find the specific information you're after, even faster. And if you'd prefer to be guided through, the voice prompts remain. Using Quick Codes to go directly to the information couldn't be simpler. For example, to get your outstanding account balance, dial 0800 000 000, then key in 7602. It's that easy.
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Quick Code Reference |
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| Billing | National/International | ||
| Outstanding balance | 7602 | National call plans | 7616 |
| Unbilled calls | 7606 | World clock | 7614 |
| Last payment date/amount | 7609 | Country/area code | 7615 |
| Date of last/next bill | 7610 | Peak/Offpeak calling hours | 7618 |
| Set up a Direct Debit | 7603 | ||
| Credit Card payment | 7631 | ||
| Request a copy of your bill | 7625 | ||
| Mobile | Smartphone Services | ||
| Included Minutes Balance | 7601 | Busy line check | 7624 |
| Unbilled calls | 7608 | Call Minder | 7619 |
| Outstanding balance | 7607 | Call Waiting | 7620 |
| Call Diversion | 7621 | ||
| Caller Display | 7622 | ||
| Other useful keys | |||
| Repeat the information | 8 | ||
| Return to main menu | 7 | ||
| Go back a step | * | ||
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