Glossary
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| Term | Definition |
|---|---|
| 1x | 1x was the first version of CDMA (before EVDO was invented) 1x allows mobile data to go faster than dial up internet. All of Telecom's mobile coverage has at least 1x capability. |
| 2G | Second Generation of mobile technology. |
| 3G | Third Generation of mobile technology. |
| 802.11b | WiFi standard for 11Mbps wireless communication, using 2.4 GHz frequency. |
| 802.11g | WiFi standard for 54Mbps wireless communication, using 2.4 GHz frequency and is fast becoming the most common type of wireless. |
| ABR | Annual Business Revenue |
| Access point | A device that acts as translator between wireless and wired networks. |
| Ad-Hoc | Wireless network between devices where they communicate directly with each other instead of through other hardware such as a wireless router. |
| ADC | Automatic Device Configuration Telecom's ability to configure a customer's device over the air. The settings give the customer the ability to access some of the VAS services, such as WAP portal (TWorld), the Internet and MMS. This is a device dependent functionality. |
| ADD | Automatic Device Detection Telecom's ability to detect what type of device is connecting to our new mobile network. It captures the customer's mobile number, device id and IMSI. |
| ADSL | Asymetric Digital Subscriber Line Dedicated high speed data connection over normal copper phone lines which gives you increased bandwidth and the ability to make voice calls. |
| APN | Access Point Name This is a web address that allows your device to access different functionality, such as Internet, MMS, TWorld (our new WAP portal) and so on. To ensure that our devices connect to the Internet correctly they require different settings - these will be automatically pushed out to customers over the air. |
| ARPU | Average Revenue Per User |
| Bandwidth | Bandwidth describes the rate at which information can be sent through a communication channel. It is usually measured in kilobits per second (Kbps) or megabits per second (Mbps). |
| Billing Number | The billing number is where the charge sits for the account for CallTrack. All changes to CallTrack are to be actioned against the Billing number. |
| Bit (b) | A bit is a binary digit, taking a value of either 0 or 1. Example: The number 10010111 is 8 bits long. |
| Bluetooth® | A short range wireless technology for connecting different devices such as computers and mobile phones. First generation allowed 10 metres wireless range. Current generations allow up to 100 metres wireless range, but the signal can suffer from interference. |
| Broadband | A much faster method of connecting to the internet. Telecom uses technology called ADSL to provide a broadband connection to customers via an ADSL modem or router. We market this service under the name of Telecom Broadband. |
| Broadband Waiter | A customer who wants broadband connected in an area where broadband is available but the capacity is full. No further connections can be added until the capacity is increased or an existing broadband customer cancels their service. |
| Broadband Wanter |
A customer has requested broadband in an area where:
|
| Byte (B) | A group of 8 bits strung together to represent a character. |
| CallTrack Code (or number) | A one to four digit number, with no leading zeroes, input after each chargeable CallTrack call. The customers bill is then sorted and subtotalled by the CallTrack number, which can be used by the customer to apply to any combination of project, cost centre, client, individual, group, or department, etc. |
| CallTrack group | A group of telephone lines billed on the same account. CallTrack numbers, PINs, and descriptions are usually common to all such lines, and a single S/O can generate subsidiary S/Os to make the same changes (input only once) to every line in the group. |
| CallTrack PIN | A four digit number, which may have leading zeroes, used in the same manner as a CallTrack number except that it is confidential to one or more individuals. |
| CallTrack Text | Up to 30 characters which the customer may use to identify a CallTrack number or PIN (this is printed on the bill). |
| CDMA | Code Division Multiple Access A type of mobile network technology that our current mobile network is based on. |
| CDMA EVDO rev a |
Code Division Multiple Access EVolution Data Only Revision A *30 November 2010 - Closure of the part of our CDMA 3G data network known as EVDO* |
| Channel | Category that each programme is listed under i.e. Catch Up TV is an example of a channel |
| Clip | Each episode is cut into several clips to allow customer to easily view the content. Clips range in length from 3-15mins |
| Confirmed | Trade proposals show up as 'Confirmed' status once an accepted trade proposal has been |
| Coverage | The geographical area that Telecom provides the ability for mobile devices to access our mobile networks in New Zealand. Our new mobile network will provide New Zealanders 97% coverage of where New Zealanders live and work. |
| CPE | Consumer Premise Equipment is a term used in telecommunications, generally referred to telephones, modems or purchased set-top boxes for use with communication service providers' services. |
| Data Device | A device that connects to a customer’s laptop/computer that provides access to their email and Internet. It can also describe a device that has an embedded data chip that connects to our new mobile network. These are mainly used in telemetry devices. |
| Daytime Calling | Weekdays: 7am to 7pm Mon - Fri |
| Declined | The Time Off request can not be granted on this date as there are insufficient leave slots available. |
| Declined |
If you have chosen the option to approve responses on proposals you have created then you may choose to decline a specific reply for one reason or another. All responses you decline will show up as 'Declined' status. Likewise all proposals sent to you that you decline will also show up as 'Declined'.The trade proposal will also show up as 'Declined' status if the Supervisor has declined for any reason. |
| Device | This is a generic term for handsets, smart phones, and data devices. |
| Device ID | Every WCDMA or GSM device has a unique identification number. This is also known as the International Mobile Equipment Identity (IMEI number), and we should call it the device id. It is the equivalent of the ESN on CDMA devices. |
| Dialup | The original (and slowest) method of connecting to the internet using a dialup modem or router. |
| Downlink | Downlink is the speed of the connection from the mobile network to the device. |
| Download | By sending a unique code to a specific shortcode, customers with a compatible handset are able to download content. Example: Ringtones or wallpaper. |
| DSM | Dealer Sales order Manager This is a provisioning system, similar to iPro used to provision devices and connections (SIM’s) on our new mobile network. |
| Dual Band | Mobile hardware that has the ability to work on two (dual) bands of frequency. All Telecom’s launch devices will be capable of working on two 3G WCDMA frequencies - 850MHz and 2100MHz. |
| Email alias | Xtra use to provides customers with up to 5 different email aliases for each Xtra Dialup Login ID. This means that a Customer can have up to 5 different email addresses that are all accessed via one Login ID for no additional charge. This functionality is no longer available. Yahoo!Xtra mail customers can use disposable email addresses to replicate this functionality. |
| EMS | Enhanced Message Service This is an extension to the SMS short message service for mobile, which means users can send formatted text, icons, animations, and characters, for example, Asian characters. It also allows long text messages (more than 160 characters) to be sent or received as one message. |
| Episode | A programme has different episodes that make up a season |
| ESN | Equipment Serial Number A unique identification number that identifies your CDMA device. On our new mobile network this is known as the device id. |
| EVDO |
EVolutionary Data Optimisation *28 October 2010 - Closure of the GSM portion of CDMA roaming known as WorldMode Roaming* *30 November 2010 - Closure of the part of our CDMA 3G data network known as EVDO* Theoretical approximations based upon an average download speed of 56kbps |
| FIPD | Fast Internet Protocol Direct |
| GB | Gigabyte Approximately 1,000,000,000 bytes; 1,000,000KB; and 1,000MB. This is a measure of the amount of data, for example, a very large file could be 1GB in size. |
| GHz | Measurement of frequency. Usually used to describe the speed of a computers CPU. |
| Gigabyte (GB) | A Gigabyte is a measurement of data. A Gigabyte is made up of 1024 Megabytes (MB). |
| Granted | Time Off request has been granted but not yet Scheduled into the rosters. |
| GSM | Global System for Mobile communications This is 2G network technology, primarily used for voice and SMS. It is comparable to our 2G CDMA 1X network. One of the next steps in the evolution of GSM is 3G WCDMA. |
| Hertz (Hz) | This is the measurement unit for frequency. It measures the number of cycles (for example, electrical vibrations) per second. |
| Hotspot | Term used to define a WiFi zone where you can access the Internet with your wireless enabled 801.11b/g device. |
| HSPA | High-Speed Packet Access This is based on WCDMA (3G) technology. Telecom will launch our new mobile network with HSPA technology and expect to get average speeds of 3Mbps downlink and 1 Mbps uplink. For customers to experience these faster speeds they will need a WCDMA/HSPA compatible device. |
| HSPA+ | Evolved High Speed Packet Access In late 2009, we will deploy HSPA+, which is an enhancement to HSPA, delivering even faster speeds on average of 4Mbps downlink and 1Mbps uplink. For customers to experience these faster speeds they will need a WCDMA/HSPA+ compatible device. |
| IAC '+ code' dialing | International Access Code This is the code (for example, 00 in New Zealand, 0011 in Australia) that you dial when making an international call from that country. With ‘+ code’ dialling, a customer enters a ‘+’ instead of the IAC. |
| IEEE | Institute of Electrical Electronics Engineers Define IT industry standards. |
| IMEI | International Mobile Equipment Identity Refer to device id (which is a preferred term when talking with customers). |
| IMSI |
International Mobile Subscriber Identity The user will never see their IMSI as it is only visible to the network. They will see their UICC ID. Here’s how the 15-digit number is made up:
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| In Review | Once one person accepts another's trade proposal (and the initiating person has approved their acceptance - if that is the option they have chosen) the status changes to 'In Review'. All accepted trades are in an 'In Review' status until a Supervisor grants or declines the trade. |
| IP (Static) | A static IP address is required for hosting web sites and FTP servers from a computer on the Internet. |
| IP Address |
Each computer on the Internet has an address. The IP address is different for every computer on the Internet. An example is 146.171.254.65 Why would your IP address change? |
| IP Packet Data Call | A packet call refers to a data session (or time spent online). A session can consist of one or many data packets just like a phone call can consist of one or many minutes. |
| IP Packet/packet | This is the unit which Telecom bills in. A packet is made up of 10 kilobytes. A packet is the data equivalent to a 'minute' in billing of voice calls. |
| IRHD | International Roaming Help Desk Customers can call for roaming support while overseas, using the number pre‑loaded on their SIM: +64 3 3710866. This is a free call from a mobile device. |
| ISP | Internet Service Provider Customers wanting to connect to the internet need an ISP to provide access. There are many throughout New Zealand that offer different types of internet access. Xtra is Telecom's ISP. |
| IT | Information Technology The term used for data and technology services. A company’s IT support would be in charge of supporting, serving and occasionally accidentally deleting important information. |
| IVR | Interactive Voice Response IVR is an automated technology that allows a computer to detect voice and keypad inputs. An example of this is when a customer calls our *333 service. |
| KB | kilobyte Approximately 1,000 bytes. This is a measure of the amount of data, for example, a small file could be 10KB in size. |
| Kbps | Kilobits Per Second This is a measure of the speed that data is being sent or received. |
| Kilobit (Kb) | One thousand bits. Kilobits are commonly used when talking about the speed data is sent or received -eg kilobits per second or kbps. |
| Kilobyte (KB) | A Kilobyte is a measurement of data. A Kilobyte is made up of 1024 Bytes. |
| LAN | Local Area Network This is a network that is confined to a single geographic location. |
| Landline (PSTN) Waiter | A customer who has requested a landline to be connected to an address where there is no network servicing the address. |
| Latency/Lag | This is the delay from the time your computer sends a 'request' until it receives the answer. Latency can be affected by numerous things. |
| Login | Customers require a Login ID and password to be able to connect to the internet via Xtra. A Login ID for Xtra Dialup access is different to a Login ID for Telecom Broadband access. |
| M.O. | Mobile Originating Means text messages sent FROM a mobile phone. |
| M.T. | Mobile Terminating Means text messages sent TO a mobile phone. |
| Mbps | Megabits Per Second or millions of bits per second- This is a measurement of the speed of data.This measure is becoming more common as data speeds increase. |
| Megabit (Mb) | A Megabit is one million bits. Mb is becoming more frequently used to measure data speeds as they begin to get faster -see Mbps. |
| Megabyte (MB) | A Megabyte is a measurement of data. A Megabyte is made up of 1024 Kilobytes (KB). |
| Megapixel | A measure of image quality. The higher the number of megapixels, the sharper the picture. |
| MHz | Megahertz One million cycles per second. Used to describe the radio frequency of a mobile network. |
| Micro SD | This is a standard size and configuration for a small removable data device. Can be used to store data like files, photos, spreadsheets & can be used in range of devices like mobile phones & digital cameras. |
| MMS | Multimedia Messaging Service MMS is an extension of SMS, and allows customers to send messages that include multimedia objects such as images, audio and video. |
| Mobile Broadband | Mobile Broadband is the Telecom brand name used to describe various types of wireless high speed mobile Internet access, available using data enabled devices. |
| Modem | A device used typically by a single user to connect their computer to the internet. |
| MP3 | A common music (audio) file that plays on a mobile device. |
| MVNO | Mobile Virtual Network Operator A company that provides mobile phone services - but doesn't have its own network infrastructure or its own licensed frequency allocation of radio spectrum. |
| MySIMCopier | Hardware Telecom uses to transfer contacts between two SIMs. |
| Nationwide mobile data network | This term refers to mobile broadband coverage outside rev a & rev 0 areas. This is 1x coverage and means customers can still connect to the internet but at slower speeds. |
| Night and Weekend Calling | Night and weekends: 7pm to 7am weeknights, all weekend and national statutory holidays |
| Not Scheduled | Time off item is granted but has not yet been scheduled in the agent's roster. |
| NTSD |
Non-Telecom Sourced device If it is compatible with our new mobile network (WCDMA at 850MHz) it is likely to work on our new mobile network, but we cannot guarantee the customer experience. |
| Open | A trade proposal remains in 'Open' status until the proposal is answered or expires. The trade expires if the pending trade has not been approved before the first day of the requested trade. |
| OS | Operating System A big complicated computer program that lets multiple simultaneously executing big complicated computer programs coexist peacefully on one physical computer. |
| OTA | Over The Air This is the ability to update a device or SIM remotely using the mobile network. |
| Partial | This is a part day annual leave request. |
| Pay-per-view | Individually purchase clip – these can only be viewed within a 15min period. After which the customer will need to repurchase the clip |
| PC Card | Also called a PCMCIA card / WLAN card / Wireless laptop card. Small card bus system for laptops and other small devices, often used to add wireless networking or other communication ports such as firewire or USB. |
| PCMCIA | Also called a PC Card. Small card bus system for laptops and other small devices, often used to add wireless networking or other communication ports such as firewire or USB. |
| PCPDX | A line card type that indicates a customer has a PABX or Centrex type of line card. For New and Moves refer to SE Team. |
| PDA | Personal Digital Assistant This term is used to describe a device that is essentially a handheld computer. A PDA will usually have features such as a web browser, media player, email & is often also a mobile phone. |
| PIN | Personal Identification Number |
| PIN1 | The Personal Identification Number that can be enabled by customers, to lock their SIM. The PIN needs to be entered on start up of the device. This means no phone or data calls, text, MMS or information stored on the SIM can be accessed. Once the PIN has been entered all the above functionality becomes available. |
| PIN2 | The Personal Identification Number that can be enabled by customers to limit device specific functionality using the SIM, such as Fixed Dialling Numbers (FDN), a function that enables only specific numbers to be dialled. |
| Plug and play | This term means instructions held within a device that allow a computer to see the device and to connect with it without having to load separate software. |
| Postpaid | A customer enters into an ongoing monthly billing contract with Telecom New Zealand for mobile services. |
| Preferred | Time Off is requested but not yet Granted, Declined or Scheduled. The request is waiting for action by WFM Supervisor. |
| Prepaid | A Prepaid device has no contract or monthly bills. The customer maintains a credit balance, (for example, by topping up their account), and charges are deducted from this when mobile services are used. |
| Programme | Mobile TV show that can be seen on your household TV |
| PUK | Personal Unblocking Key |
| Pull | The consumer initiates the dialogue by sending a M.O.text message to a designated short code (4 digit telephone number). This may be to play a game, enter a promotion or vote for your chosen movie. Generally the consumer will receive a M.T. acknowledgement of his/her text ('thanks for voting', 'you have won...', check out (website address) for more info') to his/her phone. |
| Push | This is database driven. The consumer has opted in to receive text alerts such as infotainment alerts, internal corporate communications, or promotional offers. These messages are sent from an identifiable short code (source address) usually billed to a known partner. |
| Recalled | Time off request has been cancelled and no longer affects agent's schedule. |
| Rev 0 | Rev 0 was the first version of EVDO but was replaced with rev a by Dec 2007. |
| Rev a |
Rev a (Revision A) of EVDO is a newer version of EVDO (rev 0 was first and rev B is next). *30 November 2010 - Closure of the part of our CDMA 3G data network known as EVDO* |
| Roaming List | Are the networks we have agreements to roam onto, in priority order (known as PRL in CDMA, OPLMN or PLMN in WCDMA). |
| Router | A device used to connect more than one computer to the internet (ie. several computers at one location). Routers also provide basic security to Customers because they can be programmed to accept/deflect traffic. |
| Scheduled | Time off Item is granted and has been scheduled into the rosters. |
| SD Card | A Secure Digital card is a device that can contain removable storage or even a WiFi connection in a small card designed for use in PDA's. |
| Season | A season is made up of multiple episodes of a particular programme |
| Short Code | Means a 3 or 4 digit code allocated by Telecom to a Service Provider and to which a customer may send a SMS message in order to trigger delivery of Content as part of a Pull Service or of an application or participate in some other Interactive SMS service (other than a Push Service). |
| SIM | Subscriber Identity Module A SIM is a removable chip that is inserted into WCDMA/GSM devices. SIMs securely store key information to recognise a subscriber. This data includes user identity, location and phone number, network authorisation data, personal security keys, contact lists and stored text messages. A SIM can be switched easily from one device to another. |
| SIM card | A SIM card is the plastic card that holds the SIM so it is protected until use. The PUK1 code and SIM id number are found on the SIM card. |
| SIM ID | See UICC ID |
| Smartphone | A smartphone is a mobile phone offering advanced capabilities beyond a typical mobile phone, often with PC-like functionality. |
| SMS | Short Message Service Another name for texting. |
| SSID | Service Set Identifier Specifies which 802.11b/g network you are joining. |
| Static IP |
The same IP address every time you connect to the Internet. There are times, when users who connect to the Internet wish to allow other computers to locate them to use:
|
| STB | Set Top Box |
| Streaming data | Streaming data (or media) is content such as music or video that is received by the user while it is being delivered by the provider. |
| Subscription | A weekly/monthly allowance that entitles customers to watch as much content as they want for the purchased allowance |
| Synapse | Hardware we use to transfer contacts between CDMA devices and a Telecom SIM. |
| Telemetry | Telemetry plans are specifically designed for machine to machine communications eg Eftpos and are not suitable for surfing the internet. |
| Threshold | Threshold is a term used to describe the point at which a customer can choose to receive a usage alert for their Mobile Broadband. Eg the Threshold may be set to send an alert at 80% of their plans data allowance. |
| Threshold report | A Threshold Report is information that can be sent to a customer from ICMS detailing Mobile Broadband Usage. |
| Tri Band | Mobile hardware that has the ability to work on three (tri) bands of frequency. |
| TSD | Telecom Sourced Device A device sourced from and approved by Telecom for use on our new mobile network. |
| TWorld | The name for our WAP portal on devices using our new mobile network, to access Internet content. |
| UICC ID |
Universal Integrated Chip Card ID (Also known as SIM id) The UICC id is 20 numeric digits in length; however, customers will only see 17 digits on the SIM. These comprise:
Example: 6405xxxxxxxxxxxxx |
| UMTS | Universal Mobile Telecommunication System This is another name for WCDMA. See WCDMA for a description. |
| Uplink | Uplink is the speed of the connection from the mobile device to the mobile network. |
| Upload | Upload or uploading means to send data from a local system (e.g. personal computer) to a remote system, server or website. |
| Usage Alert | This is an email or txt message that is sent to let the user know when they have passed a specified usage amount. |
| Usage Cycle | The customers Usage Cycle is the period they have to use the Mobile Broadband allowance each month. |
| USB | Universal Serial Bus is a standard for plugs which allow us to plug in a printer, mouse, joystick, or data card into the same standard port and any of them will work. |
| User Name | For our purposes within Telecom, this is the same as a Login ID. |
| USIM | Universal Subscriber Identity Module This is an enhanced SIM that is 3G and 2G capable. The SIMs on our new mobile network are actually USIMs. |
| VPN | Virtual Private Network A way to communicate through a dedicated server securely to a corporate network over the internet. Windows NT, 2000 and XP offer native VPN support. Also, VPNs are recommended to secure 802.11b wireless LANs as well. |
| WAP | Wireless Application Protocol WAP enables a mobile device to access the Internet using a WAP browser (such as with our TWorld portal). |
| WCDMA | WCDMA (Wideband Code Division Multiple Access) is a newer international standard for mobile transmission. (It is not compatible with CDMA). |
| WEP | Wired Equivalent Privacy WEP data encryption is defined by the 802.11 standard to prevent (i) access to the network by intruders using similar wireless LAN equipment and (ii) capture of wireless LAN traffic through eavesdropping. |
| WiFi | Wireless Fidelity (Wifi) is a standard that allows devices to connect wirelessly over a small area (usually 30-150 metres depending on the unit). |
| WLAN | Wireless Local Area Network Wireless LAN; a local area network that transmits over the air typically in an unlicensed frequency such as the 2.4GHz band. A wireless LAN does not require lining up devices for line-of-sight transmission like IrDA. Wireless access points (base stations) are connected to an Ethernet hub or server and transmit a radio frequency over an area of several hundred to a thousand feet and can penetrate walls and other nonmetal barriers. |
| WorldMode | WorldMode devices are used with our current CDMA network enabling customers to roam when overseas using CDMA or GSM technology. WorldMode devices will continue to connect to our current mobile network in New Zealand. |
| WPA | Wireless Protected Access WPA is a system to secure WiFi networks, created to patch the security of WEP (Wired Equivalent Privacy) system, which can easily be compromised. It implements part of the IEEE 802.11i standard, and was intended as an intermediate measure to take the place of WEP while the new security standard (802.11i) was prepared. Certifications for implementations of WPA started in April 2003, while the full 802.11i was ratified in June, 2004. |
| XDECT | Enhanced Digital Enhanced Cordless Telecommunications. Uniden’s next generation DECT technology offers exceptional range and superior call clarity by utilising improved wireless technology. Broadcasting in 1.8GHz spectrum, XDECT does not interfere with wireless devices such as broadband, Bluetooth and other electronic devices. |
| Zone-based pricing | For roaming customers, the world is divided into five zones. Each zone has set prices for voice, text, and data. Customers are charged the prices for the zone they are in not per network. |
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