How can I pay my Telecom bill?

Automatically pay a set amount each week, fortnight or month from your bank account. Carefully calculate the amount to pay each time to make sure that you don't pay too much or too little. To set this up:
Print out and complete this automatic payment form, then take it to your bank to set it up.

Once set up, our confirmation will be on your payment slip of your next bill. Until you receive our confirmation, you will need to pay your bill using one of the other methods.

Add Telecom to your payee options on your online banking. When you receive your monthly account you just go online and transfer the amount due from your bank account.

Our bank details are:
Name of Bank: ANZ Bank Branch: Institutional Banking Branch
Name of Account: Telecom New Zealand Ltd
Account Number: 01-1820-0000123-000

It's important to use your 9 digit Telecom Account Number (located in the top right corner of your monthly statement) in the bank's reference field to ensure your payments are processed promptly.

When paying multiple Telecom accounts with one payment then read these instructions.

If you need to pay your Telecom bill urgently this is a good option to use. Make sure you take along your phone bill because the shop assistants need to scan your bill bar code in order to process your payment. 

Post your payment slip and cheque in the reusable envelope that came with your bill, remember to attach a stamp.

Postal address:
Telecom New Zealand Limited
Private Bag 4742
Christchurch

Automatically pay your monthly bill with your credit card, take the hassle and worry out of paying your bill, especially when you're away on holiday or business. Convenience fees do not apply to monthly pre-loaded payments.

To set this up
Print out and complete this authority to debit card form, then send it to us, details on the form.

Once set up and active, confirmation will be indicated on the payment slip of your next bill. Until you receive this confirmation, please continue to pay your bill as normal.

Visa / Master Card / American Express / Diners Club holders can make one-off payments over the phone via Telecom Service Express on 0800 000 000, enter quick code 7631 and follow the instructions (you can choose how much you pay).

Credit, charge card and debit card providers charge a convenience fee (percentage of total amount paid) for one-off payments, it appear as a separate transaction on your card statement. Telecom does not receive any part of this fee, but will advise at the time of each one-off payment that the fee will apply.

Fee Structure:
Visa and Master Card - 3%
American Express - 2%
Diners Club - 2%

This is a good option to use if you need to pay your telecom account urgently.

Automatically pay your monthly bill from your bank account, take the hassle and worry out of paying your bill, especially when you're away on holiday or business.

To set this up
We recommend familiarising yourself with the terms and conditions on the Direct Debit form before completing.

ANZ National, ASB, BNZ, Westpac, Kiwibank, TSB, NZ Home Loans, Bank Direct or Sovereign Home Loans customers you can sign up online:

Residential Direct Debit form
Business Direct Debit form

Customers of other banks please print out, complete this Direct Debit form (PDF 71KB), then send it to us, details on the form.

Once set up and active, confirmation will be indicated on the payment slip of your next bill. Until you receive this confirmation, please continue to pay your bill as normal.

Changing / Canceling / Suspending Your Direct Debit
This can take up to two business days before the due date on your statement.

Email directdebits@telecom.co.nz or call 123 (residential) or 126 (business).
Be sure to include the Telecom account number(s) you wish to change / cancel / suspend your direct debit authority on.

Instructions to pay multiple accounts with one payment.

Talk to your bank to set up Telecom as one of your bill payees, then you can pay your bill from any touchtone phone. You'll need to have your Telecom account number handy.